HomeNet Answers Increasing Customer Growth with New Call Center

February 5th, 2007

In an effort to better service its burgeoning Inventory Online (IOL) customer base, HomeNet, Inc. announced today that the automotive technology provider has established a new in-house Call Center at its West Chester, PA headquarters.

The Call Center’s core objective will be to serve as the frontline division of HomeNet’s Client Services team. Call Center Representatives will greet incoming callers, provide 1st tier customer service, and transfer calls to the appropriate team members. Jason Solomon has been promoted to direct this new initiative.

“As our customer base continues to grow, so do the demands on our Client Services team,” stated HomeNet CEO Jesse Biter. “We are 100% committed to providing best-in-class service to our customers. That includes giving our valued customers the respect they deserve by having a live person available to take their call. The addition of the Call Center will help HomeNet to maintain its commitment to our customers and continue to grow responsibly.”

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HomeNet’s Inventory Online (IOL) is a vehicle inventory management and marketing system, designed to help automotive dealers sell more cars online. IOL’s suite of web-based software applications streamline the process of converting raw vehicle data from the DMS (dealer management system) into consumer-friendly virtual advertisements anywhere on the Web. Complete with DMS polling, Premium VIN Enhancement, an intuitive online interface, automated distribution to 3rd-party services, and much more, IOL is the most comprehensive solution serving the automotive industry.

HomeNet, Inc. is a privately owned automotive technology provider. Founded in 1996, HomeNet's core focus is providing innovative technology solutions to help automotive dealers increase online sales. HomeNet offers its products to a variety of customers including dealers, OEMs, website providers, CRM providers, digital lot management firms, finance/leasing agents, auction agents, and more. The company is based on Christian principles and is headquartered in West Chester, PA, with satellite offices in FL, TX, MO, and UT. For more information, please visit www.homenetinc.com.

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